Why work for Techni+Contact?
If the desire for excellence and teamwork motivates you, come and be part of a dynamic and committed team. We need you!
We wake up in the morning energized at the thought of helping our suppliers and customers grow because we simply love what we do. Serving clients for end users whether they're in the performance arts and entertainment, education or government sectors provides many exciting moments for us--knowing we enable the right design with the right equipment for high-quality audio-visual production. This role is essential and we realize that--makes it truly satisfying and motivating for us to serve our customers better.
As a distributor, our operations must be a source of excellence and rigor. At Techni+Contact we care to solve problems and anticipate your needs. With every inquiry we address our customers’ issues and requirements to learn how we can improve our processes as quick as possible to serve you better. We're genuine in our service and solution focused on our customers.
We strive to offer stellar after-sales support and the right attention to our growing our relationships with key partners. We have built our reputation on our commitment to improving our relationships by truly listening to our dealers and partners. We welcome the opportunity to further understand and serve our customers’ needs by providing both efficient services and tailored solutions that work to sincerely meet and exceed your expectations.
CUSTOMER CARE AGENT
Sales Service (product assistance, order processing, invoicing, payment, etc.)- Entry and processing of orders received by phone, fax, sales representatives, via the Internet (order entry, data entry) and at the counter (POS)- Respond to client requests and inquiries concerning shipping, production, and/or transport- Processing, monitoring, and follow-ups of back-orders (BOs)- Returns Management (RMA): Arrange for a refund, exchange or credit note for the returned goods- Receive calls efficiently, quickly and professionally- Actively promote new products and maintain product knowledge- Provide information and technical advice to customers as well as the client care team- Monitor and execute internal policies and procedures and communicate them to clients when necessary- Order invoicing - ensuring that all prices and charges correlate to those indicated on the original order- Provide information regarding accounts and/or claims (when necessary)- Receive, resolve and follow up on customer complaints about products, services (when necessary)- Follow-up on active RMA files and product repairs (weekly)- Collaborate in the implementation of new marketing strategies (occasionally)
Assist the customer service supervisor in the development of ideas and feedback to improve departmental effectiveness:
Communicate on any opportunity for improvement to supervisor
Ensure professionalism of Techni+Contact’s customer service experience an engagement
Help proactively identify new business opportunities and/or products
The employee must demonstrate excellent communication skills and a strong customer service orientation. S/he is responsible for providing high quality, service-oriented, sales and customer support. The customer service clerk reports directly to the customer service supervisor. The work schedule is Monday through Friday from 8:30 am to 17:00 pm.
Required Education, Skills and Qualifications
Experience in the field of electronics and / or customer service a plus
Effective communication skills
Strong analytic capabilities and problem resolution techniques
Proven negotiation skills with an aptitude for closing sales
Ability to solve problems and resourcefulness
Can work under pressure
Interpersonal skills and professionalism
Have a positive attitude and active listening skills
Service oriented attitude
Ability to take initiative
Responsible and good organizational skills
Ability to multi-task
Consumer Electronics: 5 years (Preferred)
Customer service: 5 years (Preferred)
Account management: 2 years minimum (Preferred)
Bachelor's Degree (Preferred)
French (Preferred)-English (Preferred)