Higher Education CASE STUDIES

University of Vermont Medical Center - Sound Masking



Creating a Comfortable Environment for Patients and Caregivers

The University of Vermont Medical Center is a 447 bed tertiary care regional referral center providing advanced care to approximately 1 million residents in Vermont and northern New York. Patient satisfaction is paramount to the hospital’s mission.

Providing an acoustically comfortable environment for patients isn’t just good customer service – it also benefits a hospital’s bottom line. HIPAA mandates that healthcare providers take precautions to ensure confidential medical information is protected, and this includes conversations between caregivers and patients. Additionally, the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) provides scores to hospitals based on a variety of criteria, including “quietness of patient environment.” Hospitals with low HCAHPS scores risk loss of government funding and damaged reputations.

At a healthcare tradeshow, Wes Pooler, director of Facilities Management at UVM Medical Center and Tim Hooper, co-owner of technology integrator Connectivity Point discussed the value of adding a sound masking system to UVM Medical Center’s inpatient facilities to make them more acoustically comfortable. Sound masking is the process of adding a low level, unobtrusive background sound to an environment to cover up excess speech noise, making the affected environment more comfortable, private, and free of excess noise distractions.


QtPro™ Sound Masking System

The University of Vermont Medical Center installed Cambridge Sound Management’s cost effective QtPro sound masking system in an inpatient wing of the hospital. Small, barely visible Qt® Emitters (speakers) were installed in the ceiling tiles throughout the entire space including nurse stations, patient rooms, and corridors. The emitters were connected via cables to a control module in one of the hospital’s server rooms. Cambridge Sound Management staff provided additional commissioning support to ensure the system was running optimally.


A Noticeable Improvement in Acoustical Comfort for Patients and Staff

The hospital has seen a marked increase in the number of patients that reported that their room was always quiet a night in their HCAHPS surveys. As an added bonus, QtPro is the most energy efficient sound masking system available, allowing UVM Medical Center to adhere to its commitment to sustainability. “We installed QtPro in an inpatient area, along with other noise reducing measures,” says Pooler. “We’ve experienced positive results from the measures taken.” UVM Medical Center is having the system installed in all of its patient wings.

About The University of Vermont Medical Center
The University of Vermont Medical Center (formerly Fletcher Allen Health Care), is a 447 bed tertiary care regional referral center serving approximately 1 million residents in Vermont and northern New York. Together with their partners at the University of Vermont College of Medicine and the College of Nursing and Health Sciences, they are Vermont’s academic medical center. The University of Vermont Medical Center also serves as a community hospital for residents in Chittenden and Grand Isle counties.

The University of Vermont Medical Center is a member of The University of Vermont Health Network, a four-hospital system established to deliver high quality academic medicine to every community they serve. Their partners are:
The University of Vermont Health Network – Central Vermont Medical Center
The University of Vermont Health Network – Champlain Valley Physicians Hospital
The University of Vermont Health Network – Elizabethtown Community Hospital

For more information visit UVMHealth.org/MedCenter or visit their Facebook, Twitter,
YouTube, and blog sites at UVMHealth.org/MedCenterSocialMedia.

Future-Proof Your Smart Classrooms with Utelogy

Customers of All Shapes and Sizes

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Smart Classroom Technology—Campus-Wide Control and Management at Santa Rosa Junior College

Russ Bowden, Director of Media Services at Santa Rosa Junior College, demonstrates the Utelogy platform, and discusses the benefits he’s realized by deploying this Video and AV Control and Management solution in more than 70 smart classrooms.



Solano Community College Deploys Open Environment that Includes AV, Academic and Network Technologies

At Solano Community College in Northern California, the AV technology on campus was outdated and was not capable of supporting the institution’s long-term vision to take advantage of the cloud.

The CIO, Roger Clague, envisioned supplying the ultimate learning experience that included the following:

  • One user-interface

  • That could be delivered to any device

  • Where the device could be a source projected onto any screen

  • And shared over a standard IT network

With the Utelogy enterprise application, users are able to:

  • Leverage its existing IT infrastructure and skills

  • Control, monitor and remotely support smart classrooms across campuses

  • Manage classroom technology from a centralized application

  • Dramatically reduce classroom technology support time

You can access the full case study here.

The Applications Are Endless

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At the College of Engineering at the University of Toledo, hardware was weighing them down. After replacing a malfunctioning video

phone, their distance learning solution collapsed. The new video phone was no longer compatible with the rest of the system. The

remaining hardware was now dated, the original solution provider could no longer provide any customization to solve the problem,

and nobody else would touch it. Take a look at how the College of Engineering transformed its distance learning program using AV

over IP. And it doesn’t stop at distance learning—the applications really are endless. You can read the full story here.

Using Help Desk, Support and Analytics Tools to Create a Better Learning Experience

A key challenge most colleges face is creating classroom audio/visual environments that are faculty friendly and easy to use. Instructors often lack comfort with these tools so they don’t often take full advantage of the available classroom technology. And that’s further exacerbated when use and control of the room is not consistent across the campus.

The solution to that problem is finding a way of standardizing the use of classroom technology across campus to simplify the experience for instructors. And that’s just what California State University, East Bay did when it deployed the Utelogy AV Control, Management and Analytics platform.

Even though they didn’t have budget for a complete classroom refresh, deploying the Utelogy platform still made a lot of sense because it made all of their existing equipment much easier, friendlier and consistent to use. And the Utelogy platform delivered help desk, support and analytic tools that allow them to deliver a better experience for both students and faculty.

You can read the full Cal State East Bay story here.



How Do You Add More Technology and Still Make It Easier to Use?

We look to technology to provide enhanced efficiencies for everything we do today. However, one of the drawbacks we’re often faced with is the time it takes to learn how to use this new technology so we can actually get to the promised time-savings.

A few years ago, Mount St. Mary’s University in Los Angeles, CA began a classroom technology assessment to build a multi-year upgrade plan for its two campuses. The first goal was to meet the pedagogical requirements from faculty and it included an operative to provide an intuitive, user-friendly interface in each classroom. In addition to adding that level of simplicity for the end-user, the Media Services department wanted something that would enable faster response to change and growth requirements along with real-time monitoring and remote support.

Find out how Mount St. Mary’s University deployed 70 rooms and learning spaces across two campuses and rarely ever has to train faculty how to use a classroom. You can learn more about Mount St. Mary’s University deployment by clicking here.

Software-Defined AV Delivers Innovation and Better Business Decisions

The Los Angeles Community College District (LACCD) was on the verge of an explosion of smart classrooms. Not only was it’s current AV technology complex and frustrating to troubleshoot, it was also creating some business challenges.

The CIO was looking for a more flexible, reliable and secure solution that could be self-maintained.

Learn how the LACCD used the Utelogy platform to deploy smart classrooms with a massive reduction in complexity. The college now sees a path to provide better utilization of its real estate and understand how many students served by the technology. You can read the full story here.